Shipping policy

Game Tribe – Nataterra Shipping Policy

Brand: Game Tribe PTY – Nataterra


1. General Information

Game Tribe PTY (“Game Tribe”) is committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy applies specifically to Nataterra Board Game pre-orders and digital products sold through our Shopify store.


2. Product Types & Shipping Applicability

A. Physical Products

This includes:

  • Nataterra Core Edition (Board Game) – Pre-Order

  • Nataterra Deluxe Edition (Board Game) – Pre-Order

Shipping applies to these products.

B. Digital Product

  • Nataterra Digital Story Book / Digital Content

No shipping charges apply to this product.
The digital product will be delivered automatically via email with a download link immediately after purchase.


3. Pre-Order Shipping Timeline

Since this is a pre-order:

  • Full payment will be collected at the time of purchase.

  • Shipping will begin only after production is completed and stock is available.

  • Estimated shipping period: [Insert estimated month/quarter – e.g., Q3 2026].

  • Actual shipping dates may vary due to manufacturing, logistics, or customs processing.

Customers will be notified via email before shipping begins.


4. Shipping Zones

We ship to the following regions (subject to confirmation of target countries):

  • Australia

  • United States

  • European Union

  • United Kingdom

  • Canada

  • Other selected international destinations

Note: If your country is not listed, please contact us before placing an order.


5. Shipping Costs

  • Shipping costs will be automatically calculated at checkout based on your location.

  • Shipping fees depend on:

    • Destination country

    • Package weight and dimensions

    • Selected shipping service


6. Shipping Carriers

We work with trusted logistics partners, which may include:

  • DHL

  • FedEx

  • Australia Post

  • Other regional carriers as applicable


7. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor your shipment status.


8. Shipping Delays

Shipping may be delayed due to:

  • Manufacturing delays

  • Customs clearance procedures

  • Natural disasters

  • Logistics disruptions

In such cases, we will keep customers informed via email updates.


9. Lost or Damaged Shipments

If your package is:

  • Lost in transit, or

  • Damaged upon arrival

Please contact us within 7 days of delivery (or expected delivery date) at:
📧 info@gametribedesign.com

We will investigate and work toward a resolution.


10. Contact Us

For any shipping-related questions, please contact:

📧 Email: info@gametribedesign.com
🌐 Website: https://1t3e3y-h0.myshopify.com/