Shipping policy
Game Tribe – Nataterra Shipping Policy
Brand: Game Tribe PTY – Nataterra
1. General Information
Game Tribe PTY (“Game Tribe”) is committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy applies specifically to Nataterra Board Game pre-orders and digital products sold through our Shopify store.
2. Product Types & Shipping Applicability
A. Physical Products
This includes:
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Nataterra Core Edition (Board Game) – Pre-Order
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Nataterra Deluxe Edition (Board Game) – Pre-Order
✅ Shipping applies to these products.
B. Digital Product
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Nataterra Digital Story Book / Digital Content
❌ No shipping charges apply to this product.
The digital product will be delivered automatically via email with a download link immediately after purchase.
3. Pre-Order Shipping Timeline
Since this is a pre-order:
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Full payment will be collected at the time of purchase.
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Shipping will begin only after production is completed and stock is available.
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Estimated shipping period: [Insert estimated month/quarter – e.g., Q3 2026].
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Actual shipping dates may vary due to manufacturing, logistics, or customs processing.
Customers will be notified via email before shipping begins.
4. Shipping Zones
We ship to the following regions (subject to confirmation of target countries):
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Australia
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United States
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European Union
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United Kingdom
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Canada
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Other selected international destinations
Note: If your country is not listed, please contact us before placing an order.
5. Shipping Costs
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Shipping costs will be automatically calculated at checkout based on your location.
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Shipping fees depend on:
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Destination country
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Package weight and dimensions
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Selected shipping service
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6. Shipping Carriers
We work with trusted logistics partners, which may include:
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DHL
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FedEx
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Australia Post
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Other regional carriers as applicable
7. Order Tracking
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Once your order has shipped, you will receive a tracking number via email.
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You can use this tracking number to monitor your shipment status.
8. Shipping Delays
Shipping may be delayed due to:
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Manufacturing delays
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Customs clearance procedures
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Natural disasters
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Logistics disruptions
In such cases, we will keep customers informed via email updates.
9. Lost or Damaged Shipments
If your package is:
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Lost in transit, or
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Damaged upon arrival
Please contact us within 7 days of delivery (or expected delivery date) at:
📧 info@gametribedesign.com
We will investigate and work toward a resolution.
10. Contact Us
For any shipping-related questions, please contact:
📧 Email: info@gametribedesign.com
🌐 Website: https://1t3e3y-h0.myshopify.com/